Terms and Conditions

To create a new account on Melbet, you must meet several requirements. These requirements exist to ensure security and compliance with the law. You should also understand that if you violate these rules, your account will be banned. You must also agree to these rules before you register or download the Melbet app:

• At the time of registration, you are 18 years old, or you have reached the age at which you can officially participate in gambling;
• You participate in any games presented on the site on your behalf and don’t involve third parties in gambling;
• You participate in the games presented on the site for personal entertainment purposes;
• You are not a resident of Malta, France, Italy, Spain, Denmark, Hong Kong, the United Kingdom, Turkey, Bulgaria, the United States, or any other US territory. If you are a resident of any of the listed countries, then you are prohibited from Melbet;
• You claim that all the information that you provide to us during registration is correct and reliable. In case of any changes to the information provided, you must inform us immediately;
• You claim that all the funds that you deposit into your account are not related to illegal activities and aren’t obtained as a result of them;
• You understand that you are the only one who bears the risk of losing the money deposited into the account.

You should also know that when you place bets on our site, there are also some conditions and rules that are applied. You need to understand and follow the next statements, so all your bets will be correct:

• The minimum bet for any user is 28 BDT;
• The maximum bet that you can place is determined for each event individually;
• The maximum win on a single bet can be 8,490,600 BDT;
• Melbet has the right to limit the number of repeated bets on the same outcome;
• The bet is accepted only when it is confirmed by us. All accepted bets are displayed in the betting history;
• Melbet isn’t responsible for possible user losses related to changes in the odds;
• If the bet is considered invalid, it is refunded and excluded from any express or system bet of which it was a part;
• In case of incorrect bets, they will be recalculated.

Rules apply to every part of our website, and deposits with withdrawals are not an exception. That is why you should also get acquainted with some points about transactions:

• In the “Payments” section, there is a description of payment systems through which you can replenish the account with funds;
• User withdrawal requests are accepted and processed around the clock;
• You can only replenish your account with funds from a bank card belonging to the account holder, and the use of third-party bank cards is prohibited;
• Users can withdraw funds from the account only in the way in which the deposit was made;
• The Melbet Security Service has the right to reject a withdrawal request if the player deposits funds into the gaming account for a purpose other than betting.

At Melbet, we always want to create a secure and legal environment. That is why we apply strict rules about money laundering on the platform. We monitor all the transactions and act fast in case of any suspicious activity. Here are some main points you should know:

• We take all necessary measures to combat money laundering and terrorist financing. If we have concerns that the funds are related to any illegal activity, we are obliged to immediately inform the authorized authorities about this;
• We apply our own internal rules and regulations, as well as special measures, to assist international organizations in combating money laundering around the world;
• When you create an account, you confirm that you comply with all applicable laws and regulations on this subject, including the Anti-Money Laundering Policy;
• You confirm that the funds used to make deposits in the past, present, or future were received from any illegal source;
• If we suspect any illegal activity, then we might proceed with an additional check. In such a case, your transaction will be frozen;
• Until you pass the AML procedure, you will not be able to withdraw or deposit funds into the account.

In matters of dispute resolution, Melbet tries in every possible way to satisfy user requests. We always stand for honesty and fairness. Here are the main points of the dispute resolution procedure:

• Questions regarding the outcome of the event are accepted within 30 days from the date of the official end of the event in accordance with the official documents of the organization that hosted the event;
• The bookmaker calculates with a coefficient of 1.00 the bets that were placed after the end of the match;
• If the result of an already completed event changes for any reason, the bookmaker has the right to calculate bets based on the initial outcome;
• If the bookmaker provides erroneous results, the bets may be recalculated;
• If statistical information from various sources is inaccurate, the bookmaker has the right to delay the calculation of bets;
• We are not responsible for any misinformation in the date or time of the event;
• If there is a case that has never happened before, then we have the right to make a final decision.

If you have any questions or problems with our site, then we are always open to every user and you can write to our support service.